The Craton Hotel

I’ve been a gym member in CRATON hotel for almost 2 years, just to get scammed this week by the very unprofessional staff members in the SPA lobby ,and the manager of the Gym who’s not even a fluent English speaker which I find very strange for a 5 star hotel. Last month I discussed a certain price with her with the presence of several witnesses but when I came this week to pay they said that our agreement didn’t happen ( even tho I made sure she understood what price we agreed on by saying it in turkish ). I don’t know if it’s just a lack of understanding and level in English but I find that behaviour unacceptable, that’s why I cancelled 4 yearly memberships there and I advise the hotel manager bringing at least 1 person who can speak fluent English in the gym managing, and work more in the relation with loyal customers to get the level of service they’re paying for. And last but not least I ask the managers to put a price for every available membership, wrote on a small poster putted in the spa lobby to avoid the staff members giving you random price every new month . I honestly don’t recommend this place although the gym equipments are great I don’t think it’s enough due to the lack of professionalism of the team .

Location: central, easy to get to and from the airport, plenty of local restaurants and groceries shops around, relatively safe. Food: very good quality, always served on time and hot, not too expensive. Customer service: great, efficient, fast and reliable. Well-being centre: I enjoyed the massage, location was relaxing plus I was able to receive the service without booking in advance. Slightly expensive and the therapist explicitly asked for money tools at the end of the massage which made me feel a little under pressure given we were both still in the room and I was yet to get my clothes back. Thank you The Craton hotel staff for making my stay enjoyable, including allowing me to check out one hour later.

I was there for 5 days and everything was good, the food was perfect, it was charged quickly, and it was easy to access the main street. The rooms were cleaned every day, the only problem was that the rooms were small, and there was barely enough space for suitcase, but in general, everything was great. Thank you to the management and staff of the hotel.